Plan the essentials
We review your current phone setup, customer journeys, teams, and goals.
Amazon Connect, Customized for your business.
We help you plan, configure, and implement Amazon Connect.
25+ Years of ExperienceAcross contact center technology and customer service.
Amazon Certified Engineers with Decades of Experience
Over 25 years of experience in contact center technologies.
NextoraCX brings deep experience across contact center design, implementation, migration, integration, reporting, and ongoing support.
We have worked with Avaya, Cisco, Genesys, NICE, Calabrio, and ServiceNow, providing contact center services across these platforms.
How we help implement Amazon Connect
Configure your contact center
We set up call flows, greetings, routing, queues, and the connections your team needs.
Test, launch, and improve
We walk through the experience with your team and help you make informed next steps.
NextoraCX has experience providing services for
We shape customer service around the questions, teams, and journeys that matter in your field.
Public Sector
Government
Healthcare
Utilities
Entertainment
Telecom
Startups
Insurance
Educational Institutions
A contact center that can grow with your needs.
Amazon Connect uses a usage-based pricing model. Your total cost depends on the features you choose and how your customers and teams use the service. We can help you understand the setup before you commit to a plan.
Understand usage
Review the channels and call volumes that matter to your business.
Choose the right features
Plan the capabilities and integrations your teams need now.
Expand as you go
Shape future improvements around changing customer needs.
Questions about Amazon Connect?
Here are a few things businesses often ask before getting started.
What is Amazon Connect?
Amazon Connect is AWS’s cloud contact center service. It helps teams manage customer interactions such as voice and chat, with routing and integrations configured for their needs.
Can NextoraCX set it up for my business?
We can discuss your customer call flows, teams, and requirements, then help plan and configure an Amazon Connect setup to match.
How much does Amazon Connect cost?
Pricing depends on which services you use and your interaction volumes. We can review your needs and help explain the cost factors for your planned setup.
Can you help us move from an existing phone/IVR system?
Yes. We can review your existing call flows and integrations, then plan a transition to Amazon Connect based on your requirements.